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Delivery and Returns


After Ordering online, you will receive an email confirmation containing your order details. When your order is ready to ship, you will then receive a follow-up email with your shipping information.


Please allow up to 3 Business Days for your order to be processed. Shipping times will vary, depending on the delivery address.

Domestic Shipping

Orders take 2-5 days for Delivery, however, shipping times will vary depending on the delivery address. Shipping will be charged at $7.95

Refund and Exchange Policy

If you change your mind about your purchase, you are welcome to return or exchange the item within 30 days as long as your purchase is unopened and in re-sellable condition. You need to provide original proof of purchase, and the item must be unused and in original, unopened, undamaged and re-sellable condition.
We are proud to offer beautiful high-quality products and want to ensure you are happy with your purchases from La Sante. If you are not delighted with your purchase for whatever reason we are happy to refund or exchange your purchase.

Please ensure that you meet the following conditions:

  • La Sante returns that wish to be refunded must be received within 30 days of receiving your order (please allow 5 business days for us to receive your item).
  • La Sante returns that wish to be exchanged must be received within 30 days of receiving your order (please allow 5 business days for us to receive your item).
  • Please print your original invoice and circle the items to be returned and indicate whether you would like them to be refunded or exchanged. Include this in your postage pack.

In addition, please email us at to notify us of the incoming return and how we can rectify the situation.

Post Items to:

La Sante Medispa

31 Castle Hill Road, West Pennant Hills 2125

Please note that we recommend that you return the items via registered post as we can’t take responsibility for lost items. We are unable to pay for your return postage.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

Cancelled Orders

To cancel an order that has been placed online, please contact us as soon as possible and we can cancel this order as long as it has not been shipped. If it has been shipped then our standard returns policy will apply.

Email us at


All pricing is made in Australian Dollars.


Our products come with the consumer guarantees found in the Australian Consumer Law, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above. In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

  • If the product has a major failure, you can return it and receive your choice of a refund or an exchange.
  • If the product has a minor failure, we will provide you with our choice of a refund or exchange.

Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and La Sante may choose not to provide a refund, exchange or repair (if applicable).

La Sante will require proof of purchase before providing a remedy under the Australian Consumer Law.

‘I have been visiting La Sante at West Pennant Hills for a number of years and have been extremely happy with the results. The Team at La Sante are professional, honest and very friendly. I have had a number of different treatments with long term results which have turned back the effects of aging on my face, neck, and body. Friends and family have also noticed the results and asked how I continue to look younger than my age! I would highly recommend a consultation and a beauty plan that is tailored for you personally.’